complaints

Whether you are...

An Ombudsman,
In a Government Department,
In a Council,
In a Law Firm or,
In Business,

Complaints Manager Pro is your key to speedy, efficient complaints resolution and avoiding hundreds of hours of wasted time. One of the first things you will appreciate about Complaints Manager Pro is the powerful communication tracking facility. With every letter, phone call and meeting being accurately logged, you will be absolutely confident that nothing will ever slip through the cracks again.

Potential markets for Complaints Manager Pro:

Government Agencies who handle public complaints.
Law firms and solicitors.
Large organisations who want to provide quality customer service by addressing customer complaints.

At the click of a button, Complaints Manager Pro will provide you with the following:

Complete details of the complainant.
Complete details about the nature of each complaint.
Tracks correspondence in and out.
Tracks phone calls.
Facility to enter notes.
Flexible milestones.
Record results of investigations and breaches.
Production of letters from within the database via Microsoft Word.
Comprehensive set of reports.
Statistical reports.
Powerful search facility.
Database management tools.
Flexible, yet effective security on every piece of data in the database.
Enables creation of a set of common correspondence documents to speed up processing and improve staff productivity.
Keeps track of sustained and non-sustained cases.
and much more...

Significant reduction of time in processing complaints.
Professional handling of complaints ensures customer satisfaction.
Accurate recording of every case from complainant details, to correspondence in and out, to results of investigations.
Timely statistics on cases closed, cases still open, by officer, by agency
Ease of managing correspondence via tight integration with Microsoft Word.